Even when pre-booking a car (which we would always recommend) we request that for all terminals, passengers call our office after they have passed passport control, collected any luggage and are making their way out of the Arrivals Hall.
Only then will we instruct the driver, who we will have waiting off-site, as close to the terminal building as possible, to make their way to the pick-up point within the Car Park or Express pickup.

Express pickup is available for business & regular traveller. Please call us for more detail.

The price of the car park will be added to the cost of the journey (currently £4.00 minimum for the first 30 minutes (as of 3/1/18)).

This is a policy which has been imposed upon us and we thank our customers for their understanding in this matter.

If you would like to discuss any element of this policy, please email: booking@virginiawatercars.com

Terminal 1 – No longer in operation
Terminal 2 – Please ring on way out.
Terminal 2 – Pick-Up Point Within Car Park:
When you come into the Arrivals Hall, follow the signs towards the Exit and Car Park. There are three sets of lifts beyond the large metal sculpture. Make your way into the Car Park between the left and middle sets of lifts, walk through the purple Fast Track Parking area (Rows A-C) and and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you at Row D on level 1. Please note that cost of the Car Park will be added to your fare if you pay in advance or online, cash customer pay directly to diver.
Terminal 3 – Please ring on way out.
Terminal 3 – Pick-Up Point Within Car Park:
As you enter the arrivals hall follow the signs towards the Short Stay Car Park. Take the lift up, walk across the bridge and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you at the Pick-Up Area as you enter the Car Park. Please note that cost of the Car Park will be added to your fare if you pay in advance or online. Cash customer pay directly to driver.
Terminal 4 – Please ring on way out
Terminal 4 – Pick-Up Point Within Car Park:
As you come into the Arrivals Hall from the Customs Hall, turn left and exit the building near WH Smiths, walk across the lanes towards the car park. Once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you as you enter the Car Park behind the Coca-Cola vending machine on level 1, which is the same level as the Arrivals level. Please note that cost of the Car Park will be added to your fare, if you pay in advance or online. Cash customer pay directly to driver.
Terminal 5 – Please ring on way out.
Terminal 5 International Arrivals – Pick-Up Point Within Car Park:
As you enter the Arrivals Hall, take the door to the left of Costa Coffee outside and walk across the forecourt to the lifts. Take the lift up to Level 1, and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you by Row L, near the Disabled Bays. Please note that cost of the Car Park will be added to your fare if you pay in advance or online. Cash customer pay directly to driver.
Terminal 5 Domestic Arrivals – Pick-Up Point Within Car Park:
As you enter the Arrivals Hall from the Customs Hall, continue straight along the concourse, past the Purple and Green Zones until you reach the Orange Zone. Take the door just past Costa Coffee outside and walk across the forecourt to the lifts. Take the lift up to Level 1, and once you have rung us to let us know you have passed passport control, collected any luggage and are making your way out of the Terminal building, we will meet you by Row L, near the Disabled Bays. Please note that cost of the Car Park will be added to your fare if you pay in advance or online. Cash customer pay directly to driver.
Terminal 5 International Arrivals – Inside Meeting Point:
When you enter the Arrivals Hall, make your way to Costa Coffee which is located directly in front of you. Your representative will be waiting there for you with your name board.
Terminal 5 Domestic Arrivals – Inside Meeting Point:
When you enter the Arrivals Hall, your representative will be waiting by the barrier in front of the Giraffe Juice Bar with your name board.

Gatwick Airport Meeting Points

Please Note:
From 1st December 2015, due to heightened restrictions at Gatwick, we are being forced to collect customers from inside the terminal building in either the Arrivals Hall or Departures Hall as we are no longer permitted to load passengers on the terminal forecourts. The cost for a driver to meet you inside the terminal with your name on a board, or pickup from the car park in addition to the taxi fare, is:

Waiting time, charged at £1.70 per 5 minutes (which equates to £20.40 per hour) plus the minimum Car Park fee charged at Gatwick Airport’s current rate.

These charges can be kept to a minimum by requesting that your driver meet you inside the terminal carpark a fixed amount of time (which we will add to your actual landing time, which we will monitor) after you have landed.

This is a policy which has been imposed upon us and we thank our customers for their understanding in this matter.

If you would like to discuss any element of this policy, please email: booking@virginiawatercars.com

Gatwick Airport North Terminal

North Terminal – Inside Meeting Point: M&G
Our driver will meet you at the arrivals area. They will be holding board which will have your name on.

North Terminal – Car park pickup:
Please follow the sign towards carpark 6 then take lift to level 1. Driver will meet you there.

Gatwick Airport South Terminal

South Terminal – Inside Meeting Point (International Flight):
Our driver will meet you at the Airport Information desk, which is near the arrivals gate. They will be holding a board which will have your name on.

South Terminal – Inside Meeting Point (Domestic Flight):
Our driver will meet you as you exit the luggage collection area, which is located in the Terminal’s Departures area. They will be holding a board which will have your name on.

South Terminal- Carpark pickup
Follow the sign towards orange car park 3 then take a lift to zero level. Then cross the pedestrian crossing towards orange car park 3 express pickup driver will meet you there.

Hatton Cross

After you have gone up the escalator, walk through the ticket purchase area and into the foyer beyond. Exit the building through the doors to the left which is where the bus stops are, and then turn immediately right and make your way to the lay by where the footbridge is.